Payment and service delivery

Version of 9 November 2026. If this translation differs from the Ukrainian version, the Ukrainian version prevails.

Seller: individual entrepreneur (ФОП) Danylo Dmytrovych Shuvalov, taxpayer number 3712502834, Ukraine, 65058, Odesa region, Odesa, Prymorskyi district, Marshala Hovorova St., bldg. 11, block B, apt. 401. Full terms are in the Public Offer Agreement.

1. What you buy

A Carentos subscription — online access to software: a car rental website on your domain and a back office for requests, bookings, calendar, fleet and clients. Hosting, SSL, backups, updates, support and content migration are included. No physical goods are supplied or shipped.

2. Prices

2.1. Current prices are published at https://carentos.com/pricing. Billing periods: monthly or yearly (12 months for the price of 10). Setup is free.

2.2. Prices are shown in US dollars or euros. Your card is charged in Ukrainian hryvnias (UAH) at the official National Bank of Ukraine rate on the day of payment. The UAH amount under the price on the site is approximate; the final amount is shown on the payment page before you pay.

2.3. The seller is not registered for VAT. The price is the same for any fleet size and number of requests; there is no commission on bookings.

3. Payment methods

• Visa and Mastercard cards, including cards issued by foreign banks.
• Apple Pay and Google Pay.
• Payments are accepted through monobank internet acquiring (JSC "Universal Bank").
• By agreement, payment by invoice is possible; bank details are given in the invoice.

We do not accept cash or cryptocurrency.

4. How to pay

1. We set up your site free of charge and send a back-office invitation to your email.
2. You set your own password and pay for a month or a year on monobank's secure payment page (the link is in the back office, by email or in Telegram): enter your card details or choose Apple Pay or Google Pay. Your bank may ask you to confirm the payment (3-D Secure).
3. After a successful payment you receive a payment confirmation and a fiscal receipt.
4. The site goes live on your domain the same day, and you get full back-office access.

Each period is paid 100% in advance. About 7 days before the current period ends we send a link to pay for the next one. There are no automatic card charges.

If your card is in another currency, your bank converts the amount at its own rate and may charge a fee.

5. Payment security

• You enter card details on the bank's page, not on our site. The bank processes them under the PCI DSS card security standard.
• The connection is encrypted (TLS) and payments are confirmed with 3-D Secure.
• We do not receive or store the full card number, CVV or expiry date. The bank only sends us the payment status, amount and masked card number.

6. How the service is delivered

The service is delivered online, in any country with internet access. There is no shipping and no shipping fee.

• Demo access after a request — Timing: usually within one working day
• Preparation: you hand over the domain and materials — Timing: depends on you
• Free site setup (before payment) — Timing: usually 2 working days after we receive the domain and content
• Site launch on your domain — Timing: on the day of payment
• Back-office access — Timing: invitation to your email when setup is done; full access after payment
• Telegram notifications — Timing: connected during setup

What we need from you: a domain (bought at any registrar; it stays yours); your logo and brand colour (or we pick); the list of cars with prices and photos (or a link to your current site); contacts, addresses, rental terms; a Telegram account for alerts.

The paid period starts on the day of payment. After launch the site and back office run 24/7, except during planned maintenance. Support is available on working days, 10:00–19:00 Kyiv time.

7. If a payment fails

Check your balance and online payment limits, then try again or use another card. If money was taken but you got no confirmation, write to hello@carentos.com and we will check the payment.

8. Documents and refunds

On request we provide an invoice and an acceptance certificate in electronic form. Refund terms are in the Refund Policy: https://carentos.com/legal/refund.

9. Details and contacts

Individual entrepreneur (ФОП) Danylo Dmytrovych Shuvalov
Taxpayer number (РНОКПП): 3712502834
Address: Ukraine, 65058, Odesa region, Odesa, Prymorskyi district, Marshala Hovorova St., bldg. 11, block B, apt. 401
Email: hello@carentos.com · Phone: +380 63 439 01 42
Website: https://carentos.com