Public offer

Version of 9 November 2026. Published at https://carentos.com/legal/public-offer.
This is a translation for convenience. If it differs from the Ukrainian version, the Ukrainian version prevails.

1. General

1.1. This document is a public offer by the individual entrepreneur (ФОП) Danylo Dmytrovych Shuvalov, taxpayer number 3712502834 ("Provider"), to enter into an agreement for access to the Carentos software ("Agreement") on the terms below, under Articles 633, 641 and 642 of the Civil Code of Ukraine and the Law of Ukraine "On Electronic Commerce".

1.2. The Agreement is made with a legal entity, individual entrepreneur or other business, including a non-resident, that uses the Service for its business ("Customer"). The Service is not intended for personal, family or household use.

1.3. The offer is accepted when the Customer makes the first payment (Art. 642(2) Civil Code of Ukraine; Art. 11(6) Law "On Electronic Commerce"). Once payment is received, the Agreement is concluded in electronic form, which is equivalent to written form. No paper copy is signed.

1.4. By paying, the Customer confirms that it has read and accepts this Agreement and the Terms of Use, Privacy Policy, Refund Policy and the "Payment and service delivery" page published on carentos.com, which form part of the Agreement. The person paying confirms they are authorised to act for the Customer.

2. Definitions

• Service (Carentos) — software the Provider makes available online as SaaS: a car rental website on the Customer's domain and a web administration interface (back office).
• Customer Site — the website running on the Service on the Customer's domain.
• Back office — the secure web interface for requests, bookings, calendar, fleet, clients and editing the Customer Site.
• Billing period — the month or year paid for.
• Launch date — the day the first payment is received. On that day the Customer gets full back-office access and the Customer Site is published on its domain.
• Customer's clients — people who send requests or book cars via the Customer Site.
• Customer Content — texts, photos, prices, logos, fleet data and other materials placed in the Service by the Customer or by the Provider on its instructions.

3. Subject

3.1. The Provider grants the Customer paid subscription access to the Service, and the Customer pays for it as set out in the Agreement.

3.2. The subscription includes: a website on the Customer's domain; the back office (requests, bookings, calendar, fleet, clients, site editor); request notifications to Telegram and email; analytics connection; themes and brand colour; several site languages; SSL, hosting and backups; content migration from the old site; updates and support. The current list is at https://carentos.com/pricing.

3.3. Custom development is not included in the subscription. Its scope, price and timing are agreed separately (by invoice or addendum). Functionality developed becomes part of the Service, may be offered to all of the Provider's customers, and the property rights in it belong to the Provider.

3.4. The Customer buys and pays for its domain at any registrar; the domain remains the Customer's property. The Provider is not responsible for renewing the domain.

3.5. The service is delivered online. No physical goods are supplied. No intellectual property rights in the Service pass to the Customer; the Customer only receives the right to use the Service as intended during the paid period.

4. Price and payment

4.1. The price is the plan published at https://carentos.com/pricing on the day of payment. Two billing periods are available: monthly and yearly. The yearly payment equals 10 months' price for 12 months of use.

4.2. Prices on the site are shown in US dollars or euros. Payment is made in Ukrainian hryvnias (UAH): the UAH amount is calculated at the official National Bank of Ukraine rate on the day of payment and shown on the payment page. The amount on the payment page is final.

4.3. Payment is 100% in advance for each billing period by Visa or Mastercard card, Apple Pay or Google Pay through monobank internet acquiring (JSC "Universal Bank"). By agreement, payment by invoice is possible; bank details are given in the invoice.

4.4. Setup and content migration from the old site are free.

4.5. The Provider is a single-tax payer, group 3, and is not registered for VAT. Fees charged by the Customer's bank (currency conversion, cross-border payment) are paid by the Customer.

4.6. The Provider may change prices. A new price does not apply to a period already paid. The Provider notifies existing Customers of a price increase by email at least 30 calendar days in advance.

4.7. Services for a billing period are deemed properly provided and accepted unless the Customer sends reasoned written objections within 5 working days after the period ends. An acceptance certificate is issued electronically on the Customer's request.

5. How access is provided

5.1. Before payment the Customer provides: access to the domain's DNS settings or the ability to add the required records; logo and brand colour (optional); the list of cars with prices and photos, or a link to the current site; contacts, addresses, rental terms; a Telegram account for notifications.

5.2. The Provider sets up the Service and migrates content free of charge, usually within 2 working days after receiving the domain and content. Until payment the Customer Site is available only at a test address and is closed to search engines.

5.3. When setup is complete, the Provider sends a back-office invitation to the Customer's email. The Customer sets its own password and pays for the first period on the payment page (the link is given in the back office, by email or in Telegram).

5.4. The first billing period starts on the Launch date. If publication on the Customer's domain is delayed through the Provider's fault, the paid period is extended by the length of the delay. Each next period starts immediately after the previous one ends.

5.5. Free demo access is for evaluation only and is not a service under this Agreement.

5.6. Support is provided by email, Telegram and phone on working days, 10:00–19:00 Kyiv time.

6. Provider's rights and obligations

6.1. The Provider shall: provide access to the Service during the paid period; maintain hosting, SSL, backups (restore to any minute within the last 30 days) and updates; give advance notice of planned work that may cause a long interruption; keep the Customer's information confidential; process personal data as set out in section 8.

6.2. The Provider may: update and change the Service without reducing the core functions listed in clause 3.2; engage contractors and infrastructure providers; suspend access as set out in section 11; refuse to publish content that breaks the law or third-party rights.

7. Customer's rights and obligations

7.1. The Customer shall: pay on time; provide accurate content it has the right to use; follow the Terms of Use; keep login details secret; comply with data protection law towards its clients; check legal pages, rental terms and machine translations on its site before publishing; keep its domain registered.

7.2. The Customer may: use the Service to the extent paid; edit its site itself; receive support; request an export of its data; stop using the Service by not paying for the next period.

8. Personal data processing

8.1. For the personal data of the Customer's clients, the Customer is the controller and the Provider is the processor within the meaning of the Law of Ukraine "On Personal Data Protection" and, where applicable, Article 28 of Regulation (EU) 2016/679 (GDPR).

8.2. The Provider processes this data only to provide the Service and on the Customer's documented instructions, which are this Agreement and the settings the Customer makes in the back office (including the automatic deletion period).

8.3. The Provider: gives access only to persons bound by confidentiality; applies technical and organisational measures (a separate database per company, encryption in transit, secure password storage, two-factor authentication, activity log, backups); enters the Customer's back office only for support, and every such visit is logged and visible to the Customer; notifies the Customer of a personal data breach without undue delay and no later than 48 hours after becoming aware of it; helps the Customer respond to data subject requests.

8.4. The Customer gives general authorisation to use these sub-processors: Cloudflare, Inc. (hosting, databases, file storage; databases located in the EU); Telegram (delivery of notifications to the chat the Customer chooses); Resend, Inc. (USA) — sending back-office emails (invitations, password reset, notifications). The Provider gives 14 days' notice of any new or replacement sub-processor; the Customer may object and terminate the Agreement. Analytics services (Google, Microsoft, etc.) are connected by the Customer to its site under its own accounts and its own contracts with those providers.

8.5. After the Agreement ends, the Provider keeps the Customer's data for 30 calendar days for possible reactivation or export and then deletes it; backups are overwritten within the following 30 days.

8.6. On request the Provider signs a separate data processing agreement (DPA). Processing of the personal data of the Customer itself and its representatives is described in the Privacy Policy.

9. Liability

9.1. The parties are liable for breach of the Agreement under Ukrainian law.

9.2. The Service is provided "as is". The Provider makes reasonable efforts to keep it running but does not guarantee it will be free of interruptions or errors, nor any number of requests, search rankings or revenue for the Customer.

9.3. The Provider is not liable for: Customer Content and its legality; acts of the Customer's clients; third-party services (domain registrars, the Customer's DNS provider, Telegram, email services, Google, Meta, banks); consequences of the Customer sharing access with third parties; indirect damages and lost profits.

9.4. The Provider's total liability under the Agreement is limited to the amount paid by the Customer for the 3 months before the event giving rise to the claim. This limit does not apply to intentional breach (Art. 614 Civil Code of Ukraine).

9.5. The Customer is responsible for the legality of Customer Content and of processing its clients' data, and compensates the Provider for losses caused by third-party claims about that content or data.

10. Force majeure

10.1. A party is not liable for failure to perform caused by force majeure (Art. 617 Civil Code of Ukraine): hostilities, missile attacks, prolonged power or communication outages, cyberattacks on infrastructure, decisions of authorities, natural disasters, large-scale failures of infrastructure providers beyond the party's control.

10.2. The affected party notifies the other within 5 working days of becoming able to do so and, on request, provides evidence (a certificate of the Ukrainian Chamber of Commerce and Industry or other proof).

10.3. If force majeure lasts more than 30 days, either party may terminate the Agreement; the Customer is refunded for the unused part of the period.

11. Term and termination

11.1. The Agreement runs from acceptance to the end of the paid period and renews for each next paid period.

11.2. If the next period is not paid, access to the Service is suspended at the end of the paid period and the Customer Site stops being displayed. Access can be restored by payment within 30 calendar days; after that clause 8.5 applies.

11.3. The Customer may stop using the Service at any time by notifying the Provider at hello@carentos.com. Refunds are governed by the Refund Policy.

11.4. The Provider may suspend access for a material breach of the Agreement or the Terms of Use (illegal content, spam, attacks, security threats), giving the Customer 3 working days to remedy it. If there is a direct threat to the security of the Service or third parties, access is suspended immediately and the Customer is notified afterwards.

11.5. The Provider may discontinue the Service as a whole with at least 60 days' notice and a refund for the unused period.

11.6. The Provider may amend the Agreement by publishing a new version on carentos.com. For existing Customers, changes take effect 14 days after notice by email. If a change is to the Customer's detriment and the Customer does not agree, it may terminate the Agreement and receive a refund for the unused period.

12. Refunds

Refund terms and procedure are set out in the Refund Policy: https://carentos.com/legal/refund.

13. Disputes

13.1. The Agreement is governed by Ukrainian law, including where the Customer is a non-resident.

13.2. Disputes are settled by negotiation. If a dispute is not settled within 30 days of receipt of a claim, it is referred to a Ukrainian court with jurisdiction.

14. Notices

The parties communicate by email: the Customer from the address given at payment or in the back office; the Provider from hello@carentos.com. Such messages are legally binding.

15. Provider details

Individual entrepreneur (ФОП) Danylo Dmytrovych Shuvalov
Taxpayer number (РНОКПП): 3712502834
Address: Ukraine, 65058, Odesa region, Odesa, Prymorskyi district, Marshala Hovorova St., bldg. 11, block B, apt. 401
Email: hello@carentos.com · Phone: +380 63 439 01 42
Website: https://carentos.com
Single-tax payer, group 3, not registered for VAT