Refund policy

Version of 9 November 2026. If this translation differs from the Ukrainian version, the Ukrainian version prevails.

This Policy is part of the Public Offer Agreement of the individual entrepreneur (ФОП) Danylo Dmytrovych Shuvalov (taxpayer number 3712502834, the "Provider") for access to Carentos. Terms have the meaning given in the offer.

1. Who this Policy is for

1.1. Carentos is business software. It is bought by companies and entrepreneurs for their business, so the Law of Ukraine "On Consumer Rights Protection" generally does not apply.

1.2. If the Customer is a consumer within the meaning of that Law, the mandatory rules of consumer protection law apply, and this Policy applies to the extent it does not conflict with them.

2. How to cancel

2.1. There are no automatic charges: each period is paid separately by link or invoice. To stop using the Service, simply do not pay for the next period. Access stops at the end of the paid period.

2.2. You can also tell us you are cancelling at hello@carentos.com. A refund for a period already paid is only possible in the cases below.

2.3. After access stops, data is kept for 30 calendar days. During that time you can restore access by paying or ask for a data export; after that the data is deleted.

3. Full refund

We refund 100% of the amount paid if:

• through our fault the Customer Site is not published on its domain within 10 working days after payment, although the Customer has provided DNS access and all materials;
• a payment was made by mistake or twice for the same period (the excess is refunded).

4. Partial refund

4.1. Outage caused by us. If the Service was unavailable through our fault for more than 24 consecutive hours, the Customer chooses either an extension of the period or a refund pro rata to the days of unavailability.

4.2. Service or agreement ended through no fault of the Customer. If we discontinue the Service, or the Customer terminates because of detrimental changes or force majeure (sections 10 and 11 of the offer), we refund the unused days.

4.3. Yearly plan:

• within 14 calendar days of the Launch date — we refund the amount paid minus one month;
• later — we refund unused full months. Months used, including the current one, are recalculated at the monthly price, i.e. without the yearly discount. Formula: refund = amount paid × (10 − months used) / 10. If 10 or more months have been used, there is no refund.
• Example: yearly payment equivalent to 790 USD; 4 months used; refund = 790 × 6 / 10 = equivalent of 474 USD, in UAH at the same rate as the original payment.

4.4. Monthly plan. A month already started is not refunded, except in the cases in sections 3 and 4.1–4.2.

5. No refund

• for periods used, except as set out above;
• if access was suspended because the Customer breached the offer or the Terms of Use;
• for the Customer's third-party costs (domain, advertising, other services);
• for custom development already performed — governed by the separate arrangement.

Setup and content migration are free, so nothing is deducted for them.

6. How to request a refund

6.1. Write to hello@carentos.com from the address used at payment or in the back office, stating: company name; date and amount of the payment; last 4 digits of the card; the period; the reason.

6.2. We review the request and reply within 5 working days.

6.3. Once approved, the money is returned to the same card used for payment via monobank within up to 14 banking days. The time it takes to appear also depends on the card-issuing bank.

6.4. Refunds are made in UAH in the calculated amount. Exchange rate differences and the Customer's bank fees are not compensated. If the card has been closed, the money is returned to the Customer's bank account on a written request with account details.

7. Disputed payments

Before disputing a payment with your bank (chargeback), please write to us — it is usually faster to resolve directly.

8. Contact

ФОП Danylo Dmytrovych Shuvalov, taxpayer number 3712502834, Ukraine, 65058, Odesa region, Odesa, Prymorskyi district, Marshala Hovorova St., bldg. 11, block B, apt. 401. Email: hello@carentos.com, phone: +380 63 439 01 42.