Terms of service

Version of 9 November 2026. If this translation differs from the Ukrainian version, the Ukrainian version prevails.

1. Scope

1.1. These Terms govern the use of https://carentos.com (the "Site") and the Carentos software, including the back office and the rental websites running on it (the "Service"). The Site and the Service belong to the individual entrepreneur (ФОП) Danylo Dmytrovych Shuvalov, taxpayer number 3712502834 ("we").

1.2. The Terms apply to all visitors of the Site and all back-office users: the account owner of the client company (the "Customer") and its managers.

1.3. The paid relationship is governed by the Public Offer Agreement. If these Terms conflict with the offer, the offer prevails.

2. The carentos.com website

2.1. Information on the Site is for reference. Only the Public Offer Agreement is an offer to contract. Prices, features and screenshots may change; back-office images on the Site are illustrations with fictional data.

2.2. By submitting a form on the Site you confirm that the data is accurate and that you are entitled to provide it. Processing of this data is described in the Privacy Policy.

2.3. You must not: send spam or malicious code through the forms; attempt unauthorised access to the Site; scrape the Site at a rate that affects its operation.

3. Back-office accounts

3.1. Back-office access is granted by email invitation. The Customer's account owner invites managers and sets their permissions.

3.2. Each user has their own account. Sharing your login and password is not allowed. We recommend enabling two-factor authentication.

3.3. The Customer is responsible for all actions taken from its users' accounts and for removing access for people who no longer work with it.

3.4. Tell us immediately at hello@carentos.com if you suspect unauthorised access. We may temporarily block an account that shows signs of compromise.

3.5. Our staff enter a Customer's back office only for support or to fix faults. Each visit is logged with a reason and is visible to the account owner.

4. Acceptable use

4.1. The Service is intended for running a car rental and car sales business. You must not use the Service to:

• publish illegal content or content that infringes third-party rights (including other people's photos, texts, trademarks);
• publish misleading advertising, inaccurate prices or rental terms;
• send spam or phishing, or distribute malicious code;
• collect personal data without a legal basis;
• bypass access restrictions, or run security or load tests without our written consent;
• copy, decompile, resell access to, or build a competing product from the Service.

4.2. The Customer may add its own code to its site (pixels, chat widgets, etc.). The Customer is responsible for that code, for assigning it the correct cookie consent category and for the legality of any data it collects.

4.3. In case of breach we may remove the content concerned or suspend access as set out in the offer.

5. Customer content

5.1. Rights in content the Customer places in the Service (texts, photos, logos, prices, fleet data) remain with the Customer.

5.2. The Customer grants us a free, non-exclusive licence to store, process, reproduce, adapt (resize images, translate) and display that content on the Customer's site, solely to provide the Service and for as long as it is provided.

5.3. Machine translations in the Service are drafts marked "not checked". The Customer is responsible for reviewing them before publishing.

5.4. Legal pages on the Customer's site (privacy, cookies, rental terms) generated by the Service from templates are not legal advice. The Customer must review and, if needed, change them.

6. Intellectual property

6.1. The Service, its code, design, themes, the Carentos name and Site materials belong to us or our licensors. Using the Service gives you no rights in them other than the right to use the Service as intended.

6.2. We may use your feedback and suggestions about the Service freely and without obligation to you.

6.3. The Service uses third-party components under their own licences, including open-source fonts and map data © OpenStreetMap contributors.

7. Availability and changes

7.1. We aim to keep the Service running continuously but do not guarantee a specific availability level unless agreed separately.

7.2. Customer sites are hosted on Cloudflare's global network. Databases are backed up with restore to any minute within the last 30 days.

7.3. We try to schedule maintenance at low-traffic times and give notice when a noticeable interruption is expected.

7.4. We update the Service regularly, adding, changing or removing individual features. During a paid period we do not remove the core features listed in the plan.

7.5. The Service works with third-party services (Telegram, Google, Microsoft, Meta, email services, domain registrars). Their operation and terms are outside our control.

8. Liability

8.1. The carentos.com website is provided "as is". We are not responsible for decisions made solely on the basis of its content.

8.2. Liability for the Service is set out in the Public Offer Agreement.

9. Changes to these Terms

9.1. We may change these Terms by publishing a new version on this page. We notify Customers of material changes by email 14 days before they take effect.

9.2. Continuing to use the Service after changes take effect means you accept them.

10. Law and contacts

10.1. These Terms are governed by Ukrainian law.

10.2. Send questions about these Terms to hello@carentos.com or call +380 63 439 01 42. Address: Ukraine, 65058, Odesa region, Odesa, Prymorskyi district, Marshala Hovorova St., bldg. 11, block B, apt. 401.